Your privacy matters to us. This Privacy Policy explains exactly what personal data pos24 collects, why we collect it, how we use and protect it, and what rights you have over your own information as a player on our platform.
This Privacy Policy ("Policy") is published by pos24 ("we", "us", "our", "the Company") and applies to all personal data collected from individuals ("you", "User") who visit, register on, or interact with the pos24 online betting platform accessible at https://pos24.pro and its associated subdomains and mobile interfaces (collectively, "the Platform").
By creating an account on pos24, making a deposit, placing a wager, or otherwise using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you must discontinue use of the Platform immediately.
This Policy should be read alongside the pos24 Terms & Conditions and Responsible Gaming policy, both of which form part of the overall legal framework governing your use of pos24. In the event of a conflict between this Policy and the Terms & Conditions on a privacy-related matter, this Policy takes precedence.
Indonesia Market Notice: pos24 operates as an English-language platform primarily serving users located in Indonesia. Indonesian banking regulations and international AML obligations both require us to collect and retain certain personal and financial data. This Policy is designed to reflect those obligations transparently.
pos24 collects personal data through multiple touchpoints — including the registration form, the KYC verification process, payment transactions, platform activity, and technical interactions between your device and our servers. The categories of data we collect, and the purposes for which each category is used, are set out in the table below.
| Data Category | Specific Data Points | Processing Purpose |
|---|---|---|
| Registration Data | Full legal name, date of birth, email address, mobile number (Indonesian format), username, password (hashed) | Account Operations Age Verification |
| Identity & KYC Documents | National ID card (KTP) number and image, passport, driver's licence, selfie/liveness check image | KYC / AML Compliance Fraud Prevention |
| Financial Data | Bank account name, bank name (BCA, BRI, BNI, Mandiri, CIMB Niaga, etc.), account number, e-wallet IDs (OVO, DANA, GoPay, ShopeePay, LinkAja), transaction history, deposit and withdrawal amounts in IDR | Payment Processing AML Compliance Fraud Prevention |
| Gaming Activity | Bet history, game sessions, wager amounts, win/loss records, bonus redemptions, togel (Indonesia's traditional numbers lottery) draw participation, sports betting selections | Platform Operations Responsible Gaming Personalization |
| Technical & Device Data | IP address, browser type and version, operating system, device model, screen resolution, session timestamps, referring URL, cookie identifiers | Security & Fraud Platform Improvement |
| Communications Data | Live chat transcripts, email correspondence, WhatsApp support messages, submitted feedback or complaints | Customer Support Dispute Resolution |
| Marketing Preferences | Opt-in/opt-out status for promotional emails and SMS, preferred game categories, bonus interest signals | Direct Marketing Offer Relevance |
We do not collect sensitive special-category data such as racial or ethnic origin, political opinions, religious beliefs, biometric data (beyond liveness checks for KYC), or health information beyond what Users voluntarily disclose in the context of a self-exclusion or responsible gaming request.
pos24 processes your personal data on one or more of the following legal grounds, depending on the nature of the processing activity in question:
The majority of our data processing is necessary to perform the contract between pos24 and the User — specifically, to operate your account, process deposits and withdrawals in IDR, settle bets, and provide customer support. Without this processing, we cannot deliver the services described in the Terms & Conditions.
pos24 is required by its international gaming licence and by anti-money-laundering (AML) obligations to collect, verify, and retain identity documentation and transaction records. This processing is non-negotiable and cannot be opted out of — accounts that do not complete KYC cannot access withdrawal functionality.
pos24 processes certain technical and device data on the basis of legitimate interests — specifically, the prevention of fraud, the detection of multi-account abuse, platform security, and continuous improvement of the user experience. We have assessed that these interests are not overridden by Users' privacy rights, given the minimised scope of data collected and the security safeguards applied.
Where pos24 sends you promotional communications — including bonus offers, seasonal promotions tied to events like Idul Fitri, Ramadhan campaigns, or Indonesian Independence Day specials — we do so only where you have opted in to receive marketing communications. You may withdraw this consent at any time by contacting [email protected] or via the notification preferences section of your account dashboard.
pos24 uses the personal data it collects strictly for the purposes stated at collection and does not repurpose data in ways that are incompatible with those original purposes. The primary uses of your data are:
No Automated Decision-Making: pos24 does not make solely automated decisions — including profiling — that produce legal or similarly significant effects on Users without human review. Account suspension decisions are always reviewed by a member of our compliance team before being finalised.
pos24 does not sell, lease, or otherwise commercially transfer your personal data to third parties. We share data only in the following tightly controlled circumstances, and only to the extent necessary for the specific purpose:
To process deposits and withdrawals, pos24 shares your name, bank account details, and transaction amounts with the relevant Indonesian payment processors and banking partners (BCA, BRI, BNI, Mandiri, and e-wallet providers including OVO, DANA, GoPay, ShopeePay, and LinkAja). These institutions are subject to their own regulatory data protection frameworks under Indonesian banking law.
Identity documents submitted for KYC verification are processed through a licensed identity verification service provider. This provider operates under a strict data processing agreement with pos24 and is prohibited from using your data for any purpose other than the verification task it has been contracted to perform.
When you play games hosted by third-party studios — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft — your session data (player ID, bet amounts, game outcomes) is shared with those providers to operate the game logic and RNG. These providers receive a pseudonymous player identifier, not your full personal details.
pos24 uses a specialist fraud and AML monitoring service that analyses transaction patterns and device fingerprints to detect suspicious activity. Data shared with this service is processed under a data processing agreement and is not retained by the provider beyond the analysis window.
pos24 will disclose personal data to relevant regulatory bodies, law enforcement agencies, or courts of competent jurisdiction where required to do so by applicable law, a valid court order, or in connection with an investigation into suspected fraud, money laundering, or other criminal activity. We will notify affected Users of such disclosure where legally permitted to do so.
In the event of a merger, acquisition, restructuring, or sale of all or part of the Company's business, personal data held by pos24 may be transferred to the acquiring entity as part of the transaction. Users will be notified prior to any such transfer, and the new data controller will be bound by privacy commitments no less protective than those in this Policy.
pos24 retains personal data for as long as is necessary to fulfil the purposes outlined in this Policy, comply with applicable legal and regulatory obligations, and resolve any disputes that may arise. The following retention periods apply:
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised using industry-standard data destruction methods. If you request early deletion of your data, we will honour that request to the extent permitted by our legal obligations — we cannot, for example, delete AML transaction records before the legally mandated retention period has elapsed.
pos24 uses cookies and similar tracking technologies (such as local storage tokens and session identifiers) to operate and secure the Platform. We do not use cross-site advertising cookies or third-party behavioural tracking networks.
These cookies are essential for the Platform to function. They manage your login session, maintain your account authentication state, and protect against cross-site request forgery (CSRF) attacks. These cookies cannot be disabled without breaking core platform functionality.
Functional cookies remember your preferences — such as language setting, preferred deposit method (e.g., BCA transfer vs. OVO), and responsible gaming limit configurations — so you do not need to reconfigure them on every visit. These cookies persist for up to 90 days.
pos24 uses privacy-respecting first-party analytics to measure aggregate platform usage — page load times, session durations, most-visited game categories, and error rates. This data is collected in aggregate form and is not linked to individual User identities. No third-party analytics platforms (e.g., Google Analytics) are deployed on pos24.
Security cookies and device fingerprinting tokens are used by our fraud prevention system to identify anomalous login patterns — for example, if your account is accessed from a new device or an unusual location for the first time. These cookies have a duration of up to 12 months.
You may manage cookie preferences through your browser's settings. Note that disabling strictly necessary cookies will prevent you from logging in to your pos24 account. Disabling functional cookies means your preferences will not be saved between sessions.
As a User of pos24, you hold the following rights with respect to the personal data we hold about you. To exercise any of these rights, submit a written request to [email protected] with the subject line "Data Rights Request" and include your registered username and the specific right you wish to exercise. pos24 will respond within 14 business days (WIB).
Identity Verification for Rights Requests: To protect your privacy, pos24 will verify your identity before processing any data rights request. You will be asked to confirm your registered email address, username, and one additional piece of identifying information. This step cannot be skipped — it prevents unauthorised parties from accessing or deleting your data.
pos24 implements a layered approach to information security, combining technical, organisational, and procedural safeguards to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Our key security measures include:
While pos24 takes every reasonable precaution to protect your data, no internet-based system is completely immune to security threats. You play an important role in keeping your account secure by using a strong, unique password, not sharing your login credentials, and notifying us immediately at [email protected] if you suspect unauthorised access to your account.
pos24 is strictly an adults-only platform. Access to and use of the Platform is prohibited for individuals under the age of 21. pos24 does not knowingly collect personal data from individuals under 21 years of age.
If you are a parent or guardian and believe that a minor has registered on pos24 or submitted personal data to us, please contact us immediately at [email protected] with the subject line "Minor Account Report". We will investigate the matter promptly and, upon confirmation, will close the account and delete all associated personal data from our systems as quickly as our legal obligations allow.
21+ Only. Age verification is a mandatory step before any withdrawal is processed on pos24. Accounts where the User cannot be confirmed as 21 or older will be suspended and any balance returned to the registered payment method following an investigation.
pos24 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform functionality. When material changes are made, we will:
Your continued use of the Platform after the effective date of any revised Policy constitutes your acceptance of the updated terms. If you do not agree with the revised Policy, you must stop using pos24 and submit an account closure request to [email protected]. We will return any real-money balance to your registered payment account following standard KYC verification.
We recommend bookmarking this page and reviewing it periodically — particularly after receiving a notification that changes have been made.
For all privacy-related enquiries, data rights requests, or concerns about how pos24 handles your personal information, please contact our Data Protection team using the details below. We strongly recommend putting all privacy requests in writing so that we can respond accurately and maintain a record of the correspondence.
Please include your registered username and a clear description of your request or concern in all correspondence. This helps us route your query to the correct department without unnecessary delay.
Now that you understand exactly how pos24 handles your data, you can play with complete confidence. Explore our full range of sports betting, live casino, slots, and more — all secured with SSL encryption and backed by 24/7 support.