Responsible Gaming at pos24

At pos24, we believe that gambling — whether it is placing a wager on Timnas Indonesia in the AFF Cup, spinning a slot from Pragmatic Play, or participating in togel (Indonesia's traditional numbers lottery) — should always be an enjoyable leisure activity and nothing more. The moment it stops being fun and starts causing financial strain, anxiety, or conflict in a player's personal life, it has crossed a line that demands attention and action.

That is why responsible gaming is not a footnote in our operations — it is a core pillar of how pos24 is built and managed. Our player-protection framework is grounded in internationally recognised responsible gambling standards, and every member of the pos24 team is trained to identify signs of problem gambling and respond with care and urgency.

We know that our user base spans cities across Indonesia — from Jakarta and Surabaya to Bandung, Bali, Medan, and Yogyakarta — and that gambling patterns and pressures can differ greatly across these communities. Our commitment applies equally and without exception to every player on the platform, regardless of how they deposit (whether via BCA, BRI, OVO, or DANA) or what games they prefer.

Problem gambling can develop gradually and is often difficult to recognise from the inside. Many players who develop a harmful relationship with gambling are unaware of the pattern until it has already had a significant impact on their finances, relationships, or mental health. Being honest with yourself is the first and most important step.

The following self-assessment questions are widely used by responsible gaming organisations. If you answer "yes" to three or more of them, we strongly encourage you to make use of pos24's player-protection tools or reach out to our support team immediately.

pos24 provides a comprehensive set of self-management tools that give you direct control over your gambling activity. These tools are available to all registered account holders and can be activated at any time — you do not need to demonstrate a problem in order to use them. Many responsible players use deposit limits and session reminders simply as good financial hygiene, regardless of whether they feel at risk.

Setting a deposit limit is one of the most effective ways to ensure gambling remains within your budget. The process on pos24 is straightforward and takes less than two minutes. Deposit limits apply to all payment methods — including BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, ShopeePay, and LinkAja — so the cap is enforced regardless of how you top up your account.

1. Log in to your pos24 account

   Navigate to pos24.pro and sign in with your registered username and password. Ensure you are on a secure, private connection — avoid shared or public Wi-Fi networks.
2. Open Account Settings

   Click on your username or profile icon in the top-right corner of the platform dashboard to access your account settings menu.
3. Navigate to Responsible Gaming

   Select the "Responsible Gaming" or "Player Safety" tab within the account settings panel. All protective tools are grouped in this single location for ease of access.
4. Select Deposit Limits

   Choose whether you wish to set a daily, weekly, or monthly limit. Enter the maximum IDR amount you are comfortable depositing in that period and confirm your choice.
5. Confirm the Change

   A reduction in your limit takes effect immediately. An increase requires a 24-hour cooling-off period before it becomes active — this delay is intentional and cannot be overridden.
6. Contact Support if Needed

   If you encounter any difficulty setting limits, or prefer to have a support agent set them on your behalf, contact us via live chat or email [email protected]. We will assist without delay.

Self-exclusion is the most powerful player-protection tool available on pos24. It goes further than a time-out in that it represents a firm, medium-to-long-term commitment to stop gambling on the platform. When a self-exclusion is active, your account is fully locked: you cannot log in, deposit, place bets, or receive any promotional communications from pos24. Any real-money balance in your account at the point of exclusion will be returned to your registered payment method following standard identity verification.

Self-exclusion periods available on pos24 are:

• 6 Months — suitable if you want a substantial break with a defined end date
• 1 Year — recommended for users who feel their gambling has had a meaningful negative impact
• 3 Years — a long-term commitment offering an extended period of recovery
• Permanent Closure — irreversible closure of the account; your data is retained per our Privacy Policy but the account cannot be reopened

To activate self-exclusion, contact our support team via live chat (accessible from within the platform after login) or by emailing [email protected] with the subject line "Self-Exclusion Request". An agent will process your request within minutes and send you written confirmation to your registered email address.

We also strongly recommend that players undergoing self-exclusion consider registering with independent gambling-blocking software such as Gamban or BetBlocker, which can restrict access to gambling websites across all devices simultaneously, providing an additional layer of protection beyond the pos24 account lock.

pos24 operates a strict 21+ only policy across the entire platform. Every new account registration includes a declaration of age, and KYC identity verification — which requires submission of a valid national ID (KTP) or passport — is mandatory before any withdrawal can be processed. Accounts where age cannot be verified are suspended immediately and any balance held is returned after investigation.

If you share a device with minors — whether children, younger siblings, or other household members — we encourage you to take the following steps to prevent access to pos24 and other gambling sites:

• Use a unique, strong password for your pos24 account and never save it in a shared browser profile.
• Always log out of your pos24 account when leaving a shared device unattended.
• Enable parental controls and content filtering on devices that minors use regularly. Most Android and iOS devices include built-in parental control features in their settings menus.
• Consider installing a dedicated parental control application — such as Family Link (Google) or Screen Time (Apple iOS) — to block gambling-related content at the network or device level.

Recognising that gambling has become a problem is a sign of strength, not weakness. pos24's support team is trained to handle responsible gaming conversations with care, discretion, and zero judgment. However, we also understand that many players prefer to seek support from an independent organisation — particularly one that specialises in addiction counselling and behavioural health.

The following resources are available to players in Indonesia and internationally:

• Into The Light Indonesia — national mental health and addiction counselling hotline: 119 ext. 8 (available in Bahasa Indonesia)
• RSJ (Rumah Sakit Jiwa) network — Indonesia's national network of psychiatric hospitals, present in every province, offering outpatient counselling for behavioural addictions including gambling disorder
• Gamblers Anonymous International — global peer-support organisation with an active online community accessible from Indonesia at www.gamblersanonymous.org
• BetBlocker — a free, open-source gambling-blocking tool compatible with all major devices and browsers, available at betblocker.org
• GamCare — international responsible gambling organisation offering live chat support and a self-help toolkit at www.gamcare.org.uk

If you have already activated self-exclusion on pos24 and are concerned about accessing other gambling platforms, contact BetBlocker or Gamban to extend your protection across all devices simultaneously. pos24 supports and encourages the use of these independent tools as a complement to our own account-level controls.

The vast majority of pos24 players enjoy betting as a recreational hobby — watching BRI Liga 1 and placing a small wager on Persija Jakarta or Bali United, spinning a few rounds of a Pragmatic Play slot during Ramadhan evenings, or participating in togel draws for the excitement of the numbers game. For these players, the key to staying in control is building a few simple habits from the start.

• Set a budget before you play — decide in advance how much you are comfortable losing in a session, and treat that amount as the cost of entertainment, not as an investment you expect to recover.
• Never gamble with money you cannot afford to lose — this means funds earmarked for rent, utilities, food, school fees, or any other essential expense are strictly off-limits.
• Take regular breaks — use pos24's session reminder feature to prompt a break every 60 minutes. Step away from the screen, stretch, and give yourself space to reset.
• Do not gamble when emotionally compromised — betting while stressed, upset, intoxicated, or sleep-deprived consistently leads to poor decisions and higher losses. Log off and return when you are in a calm, clear headspace.
• Balance gambling with other leisure activities — maintain a broad social life and range of hobbies. Gambling should be one enjoyable activity among many, not the primary source of entertainment or stimulation in your life.
• Be honest about your motivations — if you find yourself gambling to escape problems, anxiety, or loneliness rather than for fun, that is a warning sign worth taking seriously.
• Use the tools available to you — there is no shame in setting a deposit limit or activating a session reminder. These features exist precisely so that responsible players can manage their habits proactively.